Ways to communicate
Our trained Customer Support agents, your Responsible Gaming Ambassadors, handle all RG-related communications to make sure that you stay in control and use our product responsibly, keeping it a game at all times.
Protecting minors
We actively prevent any underaged persons from attempting to register to our websites.
Further Assistance
The following organizations are our partners in responsible activity endorsement. They provide free assistance and advice to any customer who seeks impartial and confidential support from a therapist or counselor about issues regarding compulsive gambling or the inability to maintain control.
ICAD - The mission of General Directorate for Intervention on Addictive Behaviors and Dependencies (ICAD) is to promote the reduction of use of psychoactive substances, the prevention of addictive behaviors and the decreasing of dependencies:
Gambling Therapy - Therapy for gambling addiction. This is a global service offered by Gordon Moody, providing free practical advice and emotional support to anyone affected by gambling:
APAJO - Promoting Safe Play: APAJO provides a dedicated line for players seeking guidance and assistance. Through the Institute for Player Support (IAJ), specialized psychologists are available to offer professional support. The service operates daily from 4:00 PM to 8:00 PM and can be reached at +351214193748, ensuring players have access to safe, confidential and expert help when needed.
National Suicide Prevention Line – If you are going through a difficult time or need psychological support, you can call 1411. The National Suicide Prevention and Psychological Support Line is free, confidential, and available every day, with assistance from psychologists and nurses specialised in mental health. 24-hour service, operated by the National Health Service (SNS)